Terms of service
These terms are the agreement between [to be added: company name] and the clinic that uses Clinama. Last updated: October 25, 2026.
1. The service
Clinama is clinic management software: calendar, patients, treatment plans, prescriptions, payments, reminders and reports. A clinic signs up, picks its clinic type and plan, and its team works in the clinic's own workspace.
2. Accounts
The person who signs up is the clinic's owner, responsible for the workspace and for who is given access. Every team member uses their own account and keeps their password private.
3. Free trial
Every new clinic gets a 14-day free trial with every feature. No card is needed to start.
4. Plans and payment
Plans are priced by the number of team accounts; the owner's account is always free. Prices are shown on the pricing page. You pay monthly or yearly; a year costs 2 months less. Payments are processed by Paddle, our reseller and merchant of record, which also handles VAT and invoices. Clinics with 11 or more team accounts get an Enterprise plan on request.
5. Cancelling
You can cancel at any time. Your plan stays active until the end of the period you've paid for. After that, or after a failed payment, you get 7 days of grace; then the workspace becomes read-only: everything stays visible, nothing can be changed, and your data is not deleted.
6. Your data
Your clinic's data belongs to your clinic. We process it only to provide the service, as our privacy policy describes. Moving from another system? We help you import your patients.
[to be added: how a clinic gets a copy of its data, and when data is deleted after it leaves]
7. Your responsibilities
Use Clinama lawfully, keep your records accurate, and don't try to reach other clinics' data or disrupt the service. Medical decisions stay with your clinic: features such as allergy warnings are a safety net, not a replacement for professional judgement.
8. Availability and support
We work to keep Clinama available and back it up regularly, but can't promise it will never be interrupted.
Support is by email ([to be added: contact email]) for everything, and by WhatsApp ([to be added: WhatsApp number]) for urgent problems. We answer within working hours, Monday to Friday, 9:00–18:00 Central European Time:
Urgent (no one can log in, the clinic can't work): within 2 working hours. Normal (something doesn't work right, but the clinic can still work): within 1 working day. Questions and requests: within 2 working days.
9. Liability
[to be added: limits of liability, to be written with a lawyer]
10. Changes and governing law
We tell clinics by email before important changes to these terms. These terms are governed by the law of [to be added: country of governing law].